Data Deletion Instructions

1. Email your request

Send an email to support@usegrowthack.ai with the subject “Growthack data deletion request”. You do not need to sign in to read these instructions or contact us.

Include the email associated with your Growthack account, the workspace name if relevant, and whether you want to delete your account, specific workspace information, or information received from a connected service. For a connected service, include its name and a non-secret account or connection identifier if available. If you cannot access the original email, explain that in your message.

Do not include passwords, access tokens, API keys, identity documents, or unnecessary personal information. If further verification is needed, we will explain how to provide it safely.

2. Verify authority and scope

We may need to verify your identity or authority over a workspace before removing information. If your organization manages the workspace, we may coordinate with its authorized administrator. We will clarify the scope if a request could affect other workspace members.

A request can cover account details, submitted content, stored integration data, or an entire workspace within your authority. Tell us if you only want an integration disconnected rather than stored information deleted.

3. Receive an outcome

We will review the request, process eligible deletions, and reply with the outcome or any further information needed. Timing depends on verification, the scope and complexity of the request, and applicable legal requirements. You can request a status update by replying to the same email thread.

Some information may need to be retained for legal obligations, security, fraud prevention, or audit purposes. Backup copies may remain until their normal retention cycle ends. Where information cannot be removed immediately, we will explain the relevant limitation. Deleted information may no longer be recoverable.

Connected services and permissions

You can also revoke Growthack’s access through the connected provider’s account or app-permission settings. Revoking access and deleting previously received data are separate steps; email us if you want both.

For a Meta connection, remove Growthack through the relevant Meta account’s app or business integration settings, where available, and send us a deletion request for information held by Growthack. Removing an integration alone does not confirm deletion of data already received.

Deleting information from Growthack does not automatically delete the original information held by a third-party provider or your organization. Requests for those systems must be directed to the relevant provider or administrator.